Maybe I Moved To France?

Amazon Seller Support Question 20241118.

I noticed that Amazon did not collect VAT in regards to your order for the Lethal Weapon box set. I contacted Amazon and asked them if this item is exempt from VAT, but the Amazon rep told me that he would need to hand my question off to another department and they would get back to me. I don't want you to potentially face additional charges you were not expecting if I ship your order. Do you know that this item is exempt from VAT charges? At 20 percent, the VAT would be over $130 if applicable.

Chat Transcript

Amazon Support 8:04 PM. welcome to Amazon Seller Support Chat service. You are now connected to Prades from Selling Partner Support

Prades 8:05 PM.Thank you for contacting Amazon selling partner support. My name is Pradesh, I'm happy to help you today.

Me at 8:06 PM. Hello.

Me at 8:08 PM. I was just chatting with someone who was researching my issue. The chat was paused for some reason. Should I repeat my question?

Prades 8:08 PM. Not required.

Prades 8:08 PM. Is it okay if I take few minutes of your time to research this?

Me at 8:08 PM. yes.

Me at 8:11 PM. ...

Prades 8:12 PM. I have to gather additional information to help resolve your concern. May I step away from the chat for couple of minutes to complete my research.

Me at 8:13 PM. ok.

Prades 8:14 PM. Can you please provide me the screenshot to support your concern?

Me at 8:15 PM. screenshot.PNG

Me at 8:15 PM. I would think you should be able to see that no VAT was collected. No?

Me at 8:17 PM. Google says United Kingdom VAT is 20 percent. I don't want to pay that.

Prades 8:18 PM. I have reached out to one of our specialized teams to assist us with your case. We will get back to you as soon as they have completed their investigation. Our internal team will get back to you via email.

Me at 8:19 PM. I was going to ship it tomorrow. I would like to know before I ship.

Prades 8:20 PM. Please expect a reply from them via email within the next 24 - 48 hours.

Prades 8:20 PM. It needs attention from our internal team.

Prades 8:22 PM. Are you still available ?

Me 8:22 PM. Yes, Though I did not like your answer. I wanted the issue resoled now.

Prades 8:23 PM. I can understand that but please note that I have limited resources to research this issue.

Prades 8:23 PM. This issue can only be handled by our internal team.

Me 8:24 PM. If I send it and the buyer ends up paying VAT, he could be angry about that. Given that it was not charged up front he might be thinking he won't have to pay a VAT at all.

Me 8:24 PM. He could refuse shipment.

Me 8:25 PM. Why I am asking if this item is exempt from VAT. I'd like to know why Amazon did not collect it.

Prades 8:26 PM. Since I am not trained in this issue.

Prades 8:27 PM. It needs attention from our internal team.

Prades 8:27 PM. I am highlighting your issue so that it should be solved on priority basis.

Me 8:27 PM. Fine.

Prades 8:28 PM. Thank you for the understanding.

Prades 8:28 PM. Thank you contacting Amazon selling partner support. Please click the end chat link to close the window. Our internal team will get back to you via email. Have a great day.

Amazon Seller Support Question 20241121.

The case says "answered" but no answer was given. The reply says "When you open or operate a Selling on Amazon account, you must provide us with up-to-date information so that we can confirm who you are and where your business is located". Is that the issue? You don't have my address? My correct address printed on the shipping label I purchased though Amazon. I've never had a problem before. Amazon did collect and charge the customer VAT in the past. Did Amazon forget my address? Do I need to update it somewhere?

Chat Transcript 20241121

You are now connected to Niharika from Selling Partner Support.

Niharika 10:00 AM. Hello and welcome to Amazon Selling Partner Support! I'm Niharika, ready to assist you on your journey.

Me 10:02 AM. This is in regards to order **amazon order no**. I asked why no VAT was charged by Amazon in regards to this order. I was told that another "team" would get back to me about this. The "team" sent a response, but I don't understand it.

Niharika 10:02 AM. I understand that you need assistance regrading Order ID: **amazon order no**.

Me 10:03 AM. yes.

Niharika 10:04 AM. Please allow me few moments, I am working on your request.

Me 10:05 AM. Amazon lost my address and has no idea where I live?

Niharika 10:14 AM. I am still working on your request, kindly allow me few moments.

Me 10:15 AM. ok.

Niharika 10:18 AM. Thank you for your patience.

Niharika 10:19 AM. I have to transfer your request to the tax specialist team for further investigation.

Niharika 10:19 AM. Please allow me to transfer the case to the team. This team is not available for live support. Therefore I have to transfer this case to the email support. They will assist you further via email.

Me 10:20 AM. Of course. I surely did not expect seller support to give me timely support.

Niharika 10:20 AM. I understand your disappointment.

Me 10:21 AM. I already shipped the order. It took 3 days to get an answer I didn't understand the last time. You can't even tell me if Amazon has my correct address or not? You can't just look that up?

Niharika 10:22 AM. Sure.

Me 10:23 AM. ok. because maybe I need to update it? Though it's the same. I didn't move.

Niharika 10:23 AM. Your current business address is showing **address** Paris **zip**.

Me 10:24 AM. Yes. So why did I get the email I did. The reply suggested that Amazon didn't know what my correct address is.

Me 10:25 AM. Though, unless I moved outside the United States, Amazon should be sure if they need to collect VAT or not in regards to an order sent to the UK. I'm still in the United States.

Me 10:25 AM. My address is Paris TN, not Paris France.

Me 10:26 AM. Was that the issue? Because I did (in the past) have a credit card company that thought I was in France.

Niharika 10:26 AM. Let me transfer your request and they will assist you further.

Me 10:27 AM. ok. Though hopefully I get an answer that makes sense and I don't have to contact you again.

Me 10:27 AM. This is very frustrating.

Niharika 10:28 AM. I am really sorry.

Niharika 10:28 AM. Due to my limitations, I am unable to invetsigate further.

Niharika 10:29 AM. Tax specialist team will provide you correct resolution.

Me 10:30 AM. Please tell them to not send a reply that says "When you open or operate a Selling on Amazon account, you must provide us with up-to-date information so that we can confirm who you are and where your business is located".

Me 10:30 AM. Because I just confirmed with you that Amazon has my correct address.

Me 10:31 AM. I did not get the correct resolution the last time.

Niharika 10:31 AM. They will assist you correctly.

Me 10:33 AM. You don't know that.

Niharika 10:35 AM. Please be assured that we are here for you, and we will continue to assist you until this matter is fully resolved.

Me 10:36 AM. ok. I will disconnect now.

Niharika 10:36 AM. I am transferring your case because I have limited access, there's a specialist team and they will provide you correct resolution.

Me not sent. I seriously doubt it.

**end chat transcript, end discussion with Amazon Seller Support.

Is there no VAT if a package is shipped from Paris France to the UK. No. Copilot said the VAT is the same. So what is the deal? Why did Amazon not assess VAT on this order. I don't know and Amazon (so far) refuses to say. I doubt that they think I moved to France.

 PPP #51 

Amazon Return Recharge

20241120 1:52pm.

email from Amazon concerning an Amazon return...

Your Visa has been charged.We've processed refund on your return request expecting that you will return the original item by Nov 15, 2024. Our records indicate you have not sent back the item below ... Because you have not sent back the item below for which we had issued a refund, we have charged your Visa card.

Amazon customer service chat transcript...

Hello, Hope you are doing well. Thank you for contacting Amazon. My name is Itisha. I'll be assisting you from here. I am sorry for the hassle you have faced!

Me. I'm not doing well. The Amazon assistant just told me that you received my return. Yet I received an email that says my credit card is being charged for not returning the item. And I see the charge is pending.

Itisha. I will surely help you with this. **Amazon Item Purchased** this one? right?

Me. Yes. Tracking says delivered back to you. The amazon assistant just told me the return was received. I logged into my credit card account and see there is a charge pending for $13.03. ORDER NUMBER **order no**

Itisha. Thanks for confirming. Upon checking the details, I can see that the charge you have seen is retro charge. This happens when carrier miss the scanning or lost the returned item. In this case I can help you with disarm retro-charge for you and help you with refund in original payment method. As well as please do not worry you will not be charged for this again as well as I have successfully disarmed the retro charge so please do not worry you will not received the email regarding this charge as well Shall I proceed with refund in original payment method? please confirm ?

Me. Your shipment **tracking** Delivered On Thursday, October 03 at 2:30 P.M. Returned To HORN LAKE, MS US Received By: TOM TEAM That's from the UPS website. So, not lost.

Itisha. This happens when carrier miss the scanning or lost the returned item. which means might be possible lost or might be possible there became error while scanning the item.

Me. I don't know what "TOM TEAM" is. The UPS website shows all the scans, including the one that happened when it was delivered. So I don't know what you're talking about.

Itisha. so please do not worry we will help you with the refund!

Me. I got an email previously "reminding" me to return this item. I also contacted Amazon customer service at the time and was told not to worry about it.

Itisha. some times there become error it shows delivered to our fulfillment center but due tome some technical error Darick it got happened but please do not worry as it is not your faulty so please be assured we will help you with the refund right away shall I proceed with it ? As well we will work on this so that you could not expect the hassle again! Shall I proceed with the refund?

Me. I'm contacting you because the charge is pending. Otherwise I would have disputed it. I can wait for it to post and dispute it then. Because I am worried. I was previously informed not to worry, so I didn't. But that advice turned out to be incorrect. Yes you can proceed with refunding. I don't know why I'd say no.

Itisha. Now I will send you email confirmation which confirms that you will not get charged again for this anyway. shall I proceed with the email confirmation along with the retro refund?

Me. Who is "TOM TEAM" in HORN LAKE, MS? Because the tracking says that is who and where it was returned. On 10/03/2024 at 2:30 P.M. I don't understand why you're asking "shall I proceed with the email confirmation along with the retro refund ?" You think I might say no? Why would I be contacting you?

Itisha. for sure we know that you will say yes. but for confirmation we ask to our customer and let them know what we are taking action towards their rsolution! so please stay connected and let me proceed with it for you!

Me. I don't know what "reto refund" means. But I say YES. Although I did earlier say yes. Are you going to ask again or will two yes replies be sufficient?

Itisha. please stay connected and let me proceed this for you!

Me. ok.

Itisha. I have successfully initiated a refund for this charge in original payment It will credited in your account within 3-5 business days. As well as please do not worry you will not be charged for this again as well as I have successfully disarmed the retro charge so please do not worry you will not received the email regarding this charge as well. And please be assured you will not get charged! as well as I have sent you an email also. so please be assured you will not get charged. and this email works as a proof so please be assured as well we will also work on this on higher priority basis. so that you could not expect the hassle again! I hope my efforts and information were helpful to you.

Me. I don't know what a "retro charge" is. I guess I'll never know. But the charge Amazon submitted and is pending will go through but then a refund will process shortly after?

Itisha. Retro charge is that charge. when the item has been returned successfully by the customer but it still shows that it has not been returned but it is rare case which happens so please do not worry As I have fixed the issue. You will not be charged again.

Me. ok. But I will check my credit card statement. I'm not contacting Amazon again about this. I'll just dispute it with the credit card company if the refund doesn't come through. thanks.

Itisha. Yes sure. Sure you can do that. I hope I was able to solve your query? I hope my efforts and information were helpful to you. Is there anything else that I can help you with today?

Me. It isn't solved yet. The "solving" will occur after the refund processes. But, no. I don't need any more help right now.

Itisha. You're welcome. It was a delight to assist you. Thank you for contacting Amazon and being Prime Member. Have a great day ahead. Stay Safe!

 PPP #50 

As Per Amazon, 1 Pound Is More Than 16 Ounces. Who Knew?

Conversation with Amazon Seller support about DHL charging me $19.47 to ship a package, then deciding later that I owed more money.

Shipping Lable Purchased: $19.47.
Additional Shipping Assessed: 7.07.
Adjusted Shipping Paid: 26.54.

11/12/2024 Chat Transcript
Ravi 6:37 PM. Is there anything else I can assist you with apart from this?

Me 6:38 PM. I don't think so. I have another issue but, when I was chatting with someone earlier about something else, they said I had to open another ticket. So I'm not sure why you're asking when the answer will be no. At least as per my past experience.

Me 6:39 PM. It's in regards to Amazon charging me more shipping after an item was delivered. I only noticed this because my account balance went negative. I accurately entered the item weight and dimensions, so I should not have been charged additional shipping.

Me 6:40 PM. You can help with this or I have to open another ticket?

Ravi 6:40 PM. I've raised the ticket to our internal team for this price issue they will investigate and reinstate your listing . We will update you via email as soon as we will have an update on this issue.

Me 6:40 PM. Is that a no? Or did you send your reply before reading my last two messages?

Ravi 6:42 PM. I've seen your message, however this issue can only be fixed by our internal team this is the reason I've raised the ticket.

Ravi 6:42 PM. Please know that your case will remain open until this price issue will be fixed.

Me 6:42 PM. It doesn't sound like it. Because I asked about another matter. Because you asked if there was anything else you could help me with.

Ravi 6:46 PM. I apologize, I understand that Amazon charging you more for shipping after an item was delivered.

Me 6:46 PM. yes.

Ravi 6:47 PM. Can you please share the order id?

Me Sent at 6:47 PM. This concerns order 114-**4. I was charged additional shipping after the fact for this order. I originally paid $19.47. Later I was charged an additional $7.07. I did not receive an email from Amazon notifying me about this. I only noticed it because my account balance went negative. The package was not overweight nor should it have been charged more for "dimensional weight" issues. No additional shipping should have been charged. And I don't like it that Amazon just does this without even notifying me or giving a reason.

Ravi 6:48 PM. Alright.

Ravi 6:48 PM. I am checking on it.

Me 6:48 PM. "dimensional weight". I got charged more for that reason previously. So I've been careful about dimension going forward.

Me 6:49 PM. And I weighed and entered the weight. Yet DHL decided I owed more. Quite a bit more. When, if it was over, it probably was a very very small amount. Though I did weigh it and correctly enter the weight.

Ravi 6:51 PM. As I can see that your Entered Dimensions: 10 X 6 X 2 IN Weight: 16 OZ, and as per carrier Audited Dimensions: 10 X 6 X 2 IN Weight: 1 LB due to which you've got charged extra.

Me 6:52 PM. Those are the same. 1 pound is 16 ounces.

Ravi 6:56 PM. I am checking, please be available for another few minutes.

Me 6:57 PM. ok.

Ravi 7:02 PM. Thank you for your patience.

Ravi 7:02 PM. I've reviewed your order id 114-**4 and have found you were charged a fuel fee, Insurance Charge, and Base Charge. A fuel surcharge is applied when the cost of fuel required for delivery exceeds the contract-defined amount between the ship-from and ship-to location.

Ravi 7:02 PM. Note: These fees are influenced by the fluctuating oil price depending on the day it got shipped. Amazon does not reimburse sellers for chargebacks due to carrier's shipping charge corrections.

Ravi 7:02 PM. For more information about about "UPS Fuel Surcharge", go to: https://www.ups.com/us/en/support/shipping-support/shipping-costs-rates/fuel-surcharges.page

Ravi 7:02 PM. For more information about "Carrier Shipping Correction Charges", go to: https://sellercentral.amazon.com/help/hub/reference/GD5FDC7MGAZMWTA4

Me Sent at 7:03 PM. So DHL can decide to charge me more later and there is nothing I can do about it?

Ravi 7:03 PM. If you've any dispute with the applicable charges you can directly contact the carrier.

Me 7:04 PM. To me it sounds like a made up reason to justify the extra charge. Which was a LOT more than what I originally paid. It's ridiculous and I am extremely angry about this.

Ravi 7:05 PM. You can check carrier charges and policy from their website and if you've any disputes then you can directly contact them.

Me 7:05 PM. I paid $19.47 and then was charged $7.07 more later. That's a lot more. And Amazon just paid DHL by taking money out of my account. Without asking or even notifying me.

Ravi 7:06 PM. Amazon does not reimburse sellers for chargebacks due to carrier's shipping charge corrections.

Me 7:06 PM. I could contact DHL, but I am 100 percent certain they won't give me a refund. Amazon already gave them the money without my authorization.

Me 7:07 PM. "Correction" = ripoff.

Me 7:07 PM. And the ripoff was facilitated by Amazon. Amazon helped DHL steal from me.

Ravi 7:08 PM. Please open the carrier website and see their terms and condition and if you've any dispute please contact them directly.

Me 7:08 PM. This is obviously going nowhere.

Me 7:10 PM. The terms and conditions say "we can rip you off and there is nothing you can do about it. HA HA!"?

Ravi 7:11 PM. I wish I could help you with this charge however Amazon Amazon does not reimburse sellers for chargebacks due to carrier's shipping charge corrections. I am bound to Amazon policy. I hope you will understand my limitations.

Me 7:11 PM. Oh, and "Amazon will help".

Me 7:12 PM. I could scream and swear though that would be pointless. You can imagine me screaming and swearing.

Ravi 7:13 PM. I want you to know that I did my best to provide you with the correct information based on our current policies.

Ravi 7:14 PM. Is there anything else I can assist you with apart from this?

Me Sent at 7:15 PM. I might have to go with the USPS from now on. Although I'm not sure that option was available for this order. The USPS has never charged me more after I already paid.

Me Sent at 7:16 PM. I hate DHL.

Me Sent at 7:16 PM. I hate that Amazon helped DHL steal from me.

Me Sent at 7:16 PM. You can pass that feedback along. I would appreciate it if you would.

Ravi 7:18 PM. Sure, I will take this feedback.

Ravi 7:19 PM. Is there anything else I can assist you with apart from this?

Me [not sent]. That's awesome. Though I would prefer that the money that was stolen from me be refunded.

End Chat Transcript.

I wanted to send that last message, but my computer locked up and I couldn't send it. My "that's awesome" was intended to be sarcastic. Whether or not Ravi would have known that is unknown.

In any case... In summary, it turns out that DHL can charge me more after I've already paid a shipping label simply if they decide they want to. It wasn't that I did anything wrong. My package wasn't too large and therefore they could charge me more an use the BS excuse of "dimensional weight". Nor was my package actually more than what my scale said.

I thought I must have made a mistake and that is why they charged me more. I figured it must have been slightly over a pound. But no, what happened was that DHL decided I needed to kick in some more for gas. A "fuel surcharge" explains the additional $7.07 they told Amazon they wanted to ship my package. Which I say is BS.

I don't think they should be able to decide I owe more at all. But, if fuel costs went after I sent it, I think a smaller amount would be reasonable. An additional 36.31% more is ridiculous.

 PPP #49 

Dozens Of Amazon Items Delisted. Reason Given Is "Detected Pricing Errors"

I just received an email with a long list of items I had for sale on Amazon that have been deactivated. The reason given is "high price error". I started going through them and found very quickly an item for which the price is "too high". My price was $150. I looked at it and found another seller is offering it for $499.00.

Why is my price too high at $150 but another seller's price of $499 is not "too high". This makes no sense. Though I'm sure I will find many more that the same thing is true of -- which is that other people are being allowed to sell the exact same item for more. Amazon is favoring these sellers and is taking out their competition? That seems like a possibility to me.

My bad. I just spoke with "seller support" and was told the problem is my price is too low. Amazon is completely clueless when it comes to limited edition soundtrack CDs. I checked the price at Discogs and see it being offered for 90 euros plus shipping by someone there. So I could lower my price. The person selling it for $499 is hoping they will get lucky and a cluess and very rich buyer will have to have it. This is ridiculous.

The email actually says there are "pricing errors". I've received "too high" notifications before and I assumed this was another of those.


 PPP #48