Maybe I Moved To France?

Amazon Seller Support Question 20241118.

I noticed that Amazon did not collect VAT in regards to your order for the Lethal Weapon box set. I contacted Amazon and asked them if this item is exempt from VAT, but the Amazon rep told me that he would need to hand my question off to another department and they would get back to me. I don't want you to potentially face additional charges you were not expecting if I ship your order. Do you know that this item is exempt from VAT charges? At 20 percent, the VAT would be over $130 if applicable.

Chat Transcript

Amazon Support 8:04 PM. welcome to Amazon Seller Support Chat service. You are now connected to Prades from Selling Partner Support

Prades 8:05 PM.Thank you for contacting Amazon selling partner support. My name is Pradesh, I'm happy to help you today.

Me at 8:06 PM. Hello.

Me at 8:08 PM. I was just chatting with someone who was researching my issue. The chat was paused for some reason. Should I repeat my question?

Prades 8:08 PM. Not required.

Prades 8:08 PM. Is it okay if I take few minutes of your time to research this?

Me at 8:08 PM. yes.

Me at 8:11 PM. ...

Prades 8:12 PM. I have to gather additional information to help resolve your concern. May I step away from the chat for couple of minutes to complete my research.

Me at 8:13 PM. ok.

Prades 8:14 PM. Can you please provide me the screenshot to support your concern?

Me at 8:15 PM. screenshot.PNG

Me at 8:15 PM. I would think you should be able to see that no VAT was collected. No?

Me at 8:17 PM. Google says United Kingdom VAT is 20 percent. I don't want to pay that.

Prades 8:18 PM. I have reached out to one of our specialized teams to assist us with your case. We will get back to you as soon as they have completed their investigation. Our internal team will get back to you via email.

Me at 8:19 PM. I was going to ship it tomorrow. I would like to know before I ship.

Prades 8:20 PM. Please expect a reply from them via email within the next 24 - 48 hours.

Prades 8:20 PM. It needs attention from our internal team.

Prades 8:22 PM. Are you still available ?

Me 8:22 PM. Yes, Though I did not like your answer. I wanted the issue resoled now.

Prades 8:23 PM. I can understand that but please note that I have limited resources to research this issue.

Prades 8:23 PM. This issue can only be handled by our internal team.

Me 8:24 PM. If I send it and the buyer ends up paying VAT, he could be angry about that. Given that it was not charged up front he might be thinking he won't have to pay a VAT at all.

Me 8:24 PM. He could refuse shipment.

Me 8:25 PM. Why I am asking if this item is exempt from VAT. I'd like to know why Amazon did not collect it.

Prades 8:26 PM. Since I am not trained in this issue.

Prades 8:27 PM. It needs attention from our internal team.

Prades 8:27 PM. I am highlighting your issue so that it should be solved on priority basis.

Me 8:27 PM. Fine.

Prades 8:28 PM. Thank you for the understanding.

Prades 8:28 PM. Thank you contacting Amazon selling partner support. Please click the end chat link to close the window. Our internal team will get back to you via email. Have a great day.

Amazon Seller Support Question 20241121.

The case says "answered" but no answer was given. The reply says "When you open or operate a Selling on Amazon account, you must provide us with up-to-date information so that we can confirm who you are and where your business is located". Is that the issue? You don't have my address? My correct address printed on the shipping label I purchased though Amazon. I've never had a problem before. Amazon did collect and charge the customer VAT in the past. Did Amazon forget my address? Do I need to update it somewhere?

Chat Transcript 20241121

You are now connected to Niharika from Selling Partner Support.

Niharika 10:00 AM. Hello and welcome to Amazon Selling Partner Support! I'm Niharika, ready to assist you on your journey.

Me 10:02 AM. This is in regards to order **amazon order no**. I asked why no VAT was charged by Amazon in regards to this order. I was told that another "team" would get back to me about this. The "team" sent a response, but I don't understand it.

Niharika 10:02 AM. I understand that you need assistance regrading Order ID: **amazon order no**.

Me 10:03 AM. yes.

Niharika 10:04 AM. Please allow me few moments, I am working on your request.

Me 10:05 AM. Amazon lost my address and has no idea where I live?

Niharika 10:14 AM. I am still working on your request, kindly allow me few moments.

Me 10:15 AM. ok.

Niharika 10:18 AM. Thank you for your patience.

Niharika 10:19 AM. I have to transfer your request to the tax specialist team for further investigation.

Niharika 10:19 AM. Please allow me to transfer the case to the team. This team is not available for live support. Therefore I have to transfer this case to the email support. They will assist you further via email.

Me 10:20 AM. Of course. I surely did not expect seller support to give me timely support.

Niharika 10:20 AM. I understand your disappointment.

Me 10:21 AM. I already shipped the order. It took 3 days to get an answer I didn't understand the last time. You can't even tell me if Amazon has my correct address or not? You can't just look that up?

Niharika 10:22 AM. Sure.

Me 10:23 AM. ok. because maybe I need to update it? Though it's the same. I didn't move.

Niharika 10:23 AM. Your current business address is showing **address** Paris **zip**.

Me 10:24 AM. Yes. So why did I get the email I did. The reply suggested that Amazon didn't know what my correct address is.

Me 10:25 AM. Though, unless I moved outside the United States, Amazon should be sure if they need to collect VAT or not in regards to an order sent to the UK. I'm still in the United States.

Me 10:25 AM. My address is Paris TN, not Paris France.

Me 10:26 AM. Was that the issue? Because I did (in the past) have a credit card company that thought I was in France.

Niharika 10:26 AM. Let me transfer your request and they will assist you further.

Me 10:27 AM. ok. Though hopefully I get an answer that makes sense and I don't have to contact you again.

Me 10:27 AM. This is very frustrating.

Niharika 10:28 AM. I am really sorry.

Niharika 10:28 AM. Due to my limitations, I am unable to invetsigate further.

Niharika 10:29 AM. Tax specialist team will provide you correct resolution.

Me 10:30 AM. Please tell them to not send a reply that says "When you open or operate a Selling on Amazon account, you must provide us with up-to-date information so that we can confirm who you are and where your business is located".

Me 10:30 AM. Because I just confirmed with you that Amazon has my correct address.

Me 10:31 AM. I did not get the correct resolution the last time.

Niharika 10:31 AM. They will assist you correctly.

Me 10:33 AM. You don't know that.

Niharika 10:35 AM. Please be assured that we are here for you, and we will continue to assist you until this matter is fully resolved.

Me 10:36 AM. ok. I will disconnect now.

Niharika 10:36 AM. I am transferring your case because I have limited access, there's a specialist team and they will provide you correct resolution.

Me not sent. I seriously doubt it.

**end chat transcript, end discussion with Amazon Seller Support.

Is there no VAT if a package is shipped from Paris France to the UK. No. Copilot said the VAT is the same. So what is the deal? Why did Amazon not assess VAT on this order. I don't know and Amazon (so far) refuses to say. I doubt that they think I moved to France.

 PPP #51