Amazon Return Recharge

20241120 1:52pm.

email from Amazon concerning an Amazon return...

Your Visa has been charged.We've processed refund on your return request expecting that you will return the original item by Nov 15, 2024. Our records indicate you have not sent back the item below ... Because you have not sent back the item below for which we had issued a refund, we have charged your Visa card.

Amazon customer service chat transcript...

Hello, Hope you are doing well. Thank you for contacting Amazon. My name is Itisha. I'll be assisting you from here. I am sorry for the hassle you have faced!

Me. I'm not doing well. The Amazon assistant just told me that you received my return. Yet I received an email that says my credit card is being charged for not returning the item. And I see the charge is pending.

Itisha. I will surely help you with this. **Amazon Item Purchased** this one? right?

Me. Yes. Tracking says delivered back to you. The amazon assistant just told me the return was received. I logged into my credit card account and see there is a charge pending for $13.03. ORDER NUMBER **order no**

Itisha. Thanks for confirming. Upon checking the details, I can see that the charge you have seen is retro charge. This happens when carrier miss the scanning or lost the returned item. In this case I can help you with disarm retro-charge for you and help you with refund in original payment method. As well as please do not worry you will not be charged for this again as well as I have successfully disarmed the retro charge so please do not worry you will not received the email regarding this charge as well Shall I proceed with refund in original payment method? please confirm ?

Me. Your shipment **tracking** Delivered On Thursday, October 03 at 2:30 P.M. Returned To HORN LAKE, MS US Received By: TOM TEAM That's from the UPS website. So, not lost.

Itisha. This happens when carrier miss the scanning or lost the returned item. which means might be possible lost or might be possible there became error while scanning the item.

Me. I don't know what "TOM TEAM" is. The UPS website shows all the scans, including the one that happened when it was delivered. So I don't know what you're talking about.

Itisha. so please do not worry we will help you with the refund!

Me. I got an email previously "reminding" me to return this item. I also contacted Amazon customer service at the time and was told not to worry about it.

Itisha. some times there become error it shows delivered to our fulfillment center but due tome some technical error Darick it got happened but please do not worry as it is not your faulty so please be assured we will help you with the refund right away shall I proceed with it ? As well we will work on this so that you could not expect the hassle again! Shall I proceed with the refund?

Me. I'm contacting you because the charge is pending. Otherwise I would have disputed it. I can wait for it to post and dispute it then. Because I am worried. I was previously informed not to worry, so I didn't. But that advice turned out to be incorrect. Yes you can proceed with refunding. I don't know why I'd say no.

Itisha. Now I will send you email confirmation which confirms that you will not get charged again for this anyway. shall I proceed with the email confirmation along with the retro refund?

Me. Who is "TOM TEAM" in HORN LAKE, MS? Because the tracking says that is who and where it was returned. On 10/03/2024 at 2:30 P.M. I don't understand why you're asking "shall I proceed with the email confirmation along with the retro refund ?" You think I might say no? Why would I be contacting you?

Itisha. for sure we know that you will say yes. but for confirmation we ask to our customer and let them know what we are taking action towards their rsolution! so please stay connected and let me proceed with it for you!

Me. I don't know what "reto refund" means. But I say YES. Although I did earlier say yes. Are you going to ask again or will two yes replies be sufficient?

Itisha. please stay connected and let me proceed this for you!

Me. ok.

Itisha. I have successfully initiated a refund for this charge in original payment It will credited in your account within 3-5 business days. As well as please do not worry you will not be charged for this again as well as I have successfully disarmed the retro charge so please do not worry you will not received the email regarding this charge as well. And please be assured you will not get charged! as well as I have sent you an email also. so please be assured you will not get charged. and this email works as a proof so please be assured as well we will also work on this on higher priority basis. so that you could not expect the hassle again! I hope my efforts and information were helpful to you.

Me. I don't know what a "retro charge" is. I guess I'll never know. But the charge Amazon submitted and is pending will go through but then a refund will process shortly after?

Itisha. Retro charge is that charge. when the item has been returned successfully by the customer but it still shows that it has not been returned but it is rare case which happens so please do not worry As I have fixed the issue. You will not be charged again.

Me. ok. But I will check my credit card statement. I'm not contacting Amazon again about this. I'll just dispute it with the credit card company if the refund doesn't come through. thanks.

Itisha. Yes sure. Sure you can do that. I hope I was able to solve your query? I hope my efforts and information were helpful to you. Is there anything else that I can help you with today?

Me. It isn't solved yet. The "solving" will occur after the refund processes. But, no. I don't need any more help right now.

Itisha. You're welcome. It was a delight to assist you. Thank you for contacting Amazon and being Prime Member. Have a great day ahead. Stay Safe!

 PPP #50 

As Per Amazon, 1 Pound Is More Than 16 Ounces. Who Knew?

Conversation with Amazon Seller support about DHL charging me $19.47 to ship a package, then deciding later that I owed more money.

Shipping Lable Purchased: $19.47.
Additional Shipping Assessed: 7.07.
Adjusted Shipping Paid: 26.54.

11/12/2024 Chat Transcript
Ravi 6:37 PM. Is there anything else I can assist you with apart from this?

Me 6:38 PM. I don't think so. I have another issue but, when I was chatting with someone earlier about something else, they said I had to open another ticket. So I'm not sure why you're asking when the answer will be no. At least as per my past experience.

Me 6:39 PM. It's in regards to Amazon charging me more shipping after an item was delivered. I only noticed this because my account balance went negative. I accurately entered the item weight and dimensions, so I should not have been charged additional shipping.

Me 6:40 PM. You can help with this or I have to open another ticket?

Ravi 6:40 PM. I've raised the ticket to our internal team for this price issue they will investigate and reinstate your listing . We will update you via email as soon as we will have an update on this issue.

Me Sent at 6:40 PM. Is that a no? Or did you send your reply before reading my last two messages?

Ravi 6:42 PM. I've seen your message, however this issue can only be fixed by our internal team this is the reason I've raised the ticket.

Ravi 6:42 PM. Please know that your case will remain open until this price issue will be fixed.

Me 6:42 PM. It doesn't sound like it. Because I asked about another matter. Because you asked if there was anything else you could help me with.

Ravi 6:46 PM. I apologize, I understand that Amazon charging you more for shipping after an item was delivered.

Me 6:46 PM. yes.

Ravi 6:47 PM. Can you please share the order id?

Me Sent at 6:47 PM. This concerns order 114-**4. I was charged additional shipping after the fact for this order. I originally paid $19.47. Later I was charged an additional $7.07. I did not receive an email from Amazon notifying me about this. I only noticed it because my account balance went negative. The package was not overweight nor should it have been charged more for "dimensional weight" issues. No additional shipping should have been charged. And I don't like it that Amazon just does this without even notifying me or giving a reason.

Ravi 6:48 PM. Alright.

Ravi 6:48 PM. I am checking on it.

Me 6:48 PM. "dimensional weight". I got charged more for that reason previously. So I've been careful about dimension going forward.

Me 6:49 PM. And I weighed and entered the weight. Yet DHL decided I owed more. Quite a bit more. When, if it was over, it probably was a very very small amount. Though I did weigh it and correctly enter the weight.

Ravi 6:51 PM. As I can see that your Entered Dimensions: 10 X 6 X 2 IN Weight: 16 OZ, and as per carrier Audited Dimensions: 10 X 6 X 2 IN Weight: 1 LB due to which you've got charged extra.

Me 6:52 PM. Those are the same. 1 pound is 16 ounces.

Ravi 6:56 PM. I am checking, please be available for another few minutes.

Me 6:57 PM. ok.

Ravi 7:02 PM. Thank you for your patience.

Ravi 7:02 PM. I've reviewed your order id-114-4013772-8268264 and have found you were charged a fuel fee, Insurance Charge, and Base Charge. A fuel surcharge is applied when the cost of fuel required for delivery exceeds the contract-defined amount between the ship-from and ship-to location.

Ravi 7:02 PM. Note: These fees are influenced by the fluctuating oil price depending on the day it got shipped. Amazon does not reimburse sellers for chargebacks due to carrier's shipping charge corrections.

Ravi 7:02 PM. For more information about about “UPS Fuel Surcharge”, go to: https://www.ups.com/us/en/support/shipping-support/shipping-costs-rates/fuel-surcharges.page

Ravi 7:02 PM. For more information about “Carrier Shipping correction charges”, go to: https://sellercentral.amazon.com/help/hub/reference/GD5FDC7MGAZMWTA4

Me Sent at 7:03 PM. So DHL can decide to charge me more later and there is nothing I can do about it?

Ravi 7:03 PM. If you've any dispute with the applicable charges you can directly contact the carrier.

Me 7:04 PM. To me it sounds like a made up reason to justify the extra charge. Which was a LOT more than what I originally paid. It's ridiculous and I am extremely angry about this.

Ravi 7:05 PM. You can check carrier charges and policy from their website and if you've any disputes then you can directly contact them.

Me 7:05 PM. I paid $19.47 and then was charged $7.07 more later. That's a lot more. And Amazon just paid DHL by taking money out of my account. Without asking or even notifying me.

Ravi 7:06 PM. Amazon does not reimburse sellers for chargebacks due to carrier's shipping charge corrections.

Me 7:06 PM. I could contact DHL, but I am 100 percent certain they won't give me a refund. Amazon already gave them the money without my authorization.

Me 7:07 PM. "Correction" = ripoff.

Me 7:07 PM. And the ripoff was facilitated by Amazon. Amazon helped DHL steal from me.

Ravi 7:08 PM. Please open the carrier website and see their terms and condition and if you've any dispute please contact them directly.

Me 7:08 PM. This is obviously going nowhere.

Me 7:10 PM. The terms and conditions say "we can rip you off and there is nothing you can do about it. HA HA!"?

Ravi 7:11 PM. I wish I could help you with this charge however Amazon Amazon does not reimburse sellers for chargebacks due to carrier's shipping charge corrections. I am bound to Amazon policy. I hope you will understand my limitations.

Me 7:11 PM. Oh, and "Amazon will help".

Me 7:12 PM. I could scream and swear though that would be pointless. You can imagine me screaming and swearing.

Ravi 7:13 PM. I want you to know that I did my best to provide you with the correct information based on our current policies.

Ravi 7:14 PM. Is there anything else I can assist you with apart from this?

Me Sent at 7:15 PM. I might have to go with the USPS from now on. Although I'm not sure that option was available for this order. The USPS has never charged me more after I already paid.

Me Sent at 7:16 PM. I hate DHL.

Me Sent at 7:16 PM. I hate that Amazon helped DHL steal from me.

Me Sent at 7:16 PM. You can pass that feedback along. I would appreciate it if you would.

Ravi 7:18 PM. Sure, I will take this feedback.

Ravi 7:19 PM. Is there anything else I can assist you with apart from this?

Me [not sent]. That's awesome. Though I would prefer that the money that was stolen from me be refunded.

End Chat Transcript.

I wanted to send that last message, but my computer locked up and I couldn't send it. My "that's awesome" was intended to be sarcastic. Whether or not Ravi would have known that is unknown.

In any case... In summary, it turns out that DHL can charge me more after I've already paid a shipping label simply if they decide they want to. It wasn't that I did anything wrong. My package wasn't too large and therefore they could charge me more an use the BS excuse of "dimensional weight". Nor was my package actually more than what my scale said.

I thought I must have made a mistake and that is why they charged me more. I figured it must have been slightly over a pound. But no, what happened was that DHL decided I needed to kick in some more for gas. A "fuel surcharge" explains the additional $7.07 they told Amazon they wanted to ship my package. Which I say is BS.

I don't think they should be able to decide I owe more at all. But, if fuel costs went after I sent it, I think a smaller amount would be reasonable. An additional 36.31% more is ridiculous.

 PPP #49 

Dozens Of Amazon Items Delisted. Reason Given Is "Detected Pricing Errors"

I just received an email with a long list of items I had for sale on Amazon that have been deactivated. The reason given is "high price error". I started going through them and found very quickly an item for which the price is "too high". My price was $150. I looked at it and found another seller is offering it for $499.00.

Why is my price too high at $150 but another seller's price of $499 is not "too high". This makes no sense. Though I'm sure I will find many more that the same thing is true of -- which is that other people are being allowed to sell the exact same item for more. Amazon is favoring these sellers and is taking out their competition? That seems like a possibility to me.

My bad. I just spoke with "seller support" and was told the problem is my price is too low. Amazon is completely clueless when it comes to limited edition soundtrack CDs. I checked the price at Discogs and see it being offered for 90 euros plus shipping by someone there. So I could lower my price. The person selling it for $499 is hoping they will get lucky and a cluess and very rich buyer will have to have it. This is ridiculous.

The email actually says there are "pricing errors". I've received "too high" notifications before and I assumed this was another of those.


 PPP #48 

Amazon Error 5886

Under this new policy I, as an individual seller without a "professional" account, cannot list ANY new item. I get this error when trying to list any item that is not currently in my Amazon inventory.

Error 5886: You cannot change a product detail page, or add offers on another seller’s generic product, or copy the product detail page to another store. If you want to sell a generic product, you must create a new product. To create a new product, follow the process outlined in Add a Product tool. For more information, go to Amazon Generic Product Policy. https://sellercentral.amazon.com/gp/help/external/G84H3T69ZX762NWT

Amazon Seller University: Resolve error code 5886. Video.

How I have been listing items since I opened my Amazon seller account 15+ years ago...

Step 1: Search Amazon for the item I want to sell. If it isn't already for sale, I can't sell it on Amazon. Because Marketplace sellers without a professional seller account can't create new product pages. Professional sellers pay Amazon $39.99 a month. <

Step 2: After find the item I want to sell, I look at the listing and find the ASIN. I then use the ASIN (Amazon Standard Identification Number) and enter that on Amazon's "List an Item" page.


I have listed many items using this method. I have never had a problem with it previously. I have never seen this error in the 15+ years I have been selling on Amazon. Now I get it for every item I try to list. Now, when I try to list an item -- after entering the ASIN, the following error message pops up.


5886: You cannot change a product detail page, or add offers on another seller’s generic product, or copy the product detail page to another store. If you want to sell a generic product, you must create a new product. To create a new product, follow the process outlined in Add a Product tool. For more information, go to Amazon Generic Product Policy.

This is moronic. I suspect this must have something to do with a recent Amazon policy change. Something to do with brands and (possibly) stopping sellers from selling counterfeits. I am not sure, but I do know that I can't list anything new at all.

Message sent to Seller Support, 7/20/2024...

Audio CDs should not fall under the policy regarding "unbranded/generic" listings. The reason (I assume) they do is because audio CDs are produced by a label and not under a brand. Therefore Amazon says ALL audio CDs are "unbranded/generic"? That is ridiculous. A LABEL is analogous to a BRAND. Audio CDs are certainly not "generic". Under this policy (which must be a recent policy change) I cannot list/sell any item that isn't currently in my inventory. I ONLY sell audio CDs. I do not have a professional seller account, therefore I cannot create product pages (unless the Amazon policy re creating product pages has changed).

In any case, I thought that Amazon wanted sellers to list items under existing product pages when a product page for the item trying to be sold exists. I suggest that Amazon review this policy and reach the OBVIOUS conclusion that LABEL and BRAND are analogous and that individual product pages shouldn't be created by every seller looking to sell a SPECIFIC (not generic) audio CD.

FSM.

 PPP #47 

Indiana Jones 5 CD Film Score Box Set From Disney Music Emporium $150 Bucks?

On Friday, April 26, 2024 at 21:34:10, emailcensored@yahoo.com wrote:
This inquiry concerns the item for sale on the Disney Music Emporium at the following URL.
https://www.disneymusicemporium.com/product/XVCD64/indiana-jones-the-complete-cd-collection?cp=null

It is likely not the case, but I thought I would check to see if the price given of $149.99 is a pricing error?

This is 5 CDs, which means they are $30 each? While the Dial of Destiny CD by itself was 12 dollars (but does not appear to be available any longer)?

This can't be right. I purchased the prior release of all the Indiana Jones soundtracks (at the time) from Concord records. It was like $65 for 5 CDs (one for each movie plus a bonus disc).

It seems as if this is at least double what it should cost. These aren't 2-discs sets (total 10 CDs) right? That would make more sense.

I'd like to buy this, but I do not like the price. I realize it is a limited edition. I am familiar with limited edition soundtrack CDs. They usually go for $20 for one CD and $30 for a 2 CD set. Which is why I asked if these are 2 CDs for each movie. But that does not appear to be the case.

Can you provide any additional information that might be useful? WHY does this cost $149.99?

Thank you.

The Disney Music Emporium's Reply...



A commenter on the Film Music Reporter website writes, "So, first, Disney created an artificial shortage with a limited release for the last film to later force fans to buy an over-expensive box set that doesn’t contain the extra-disc with a good part of the previous scores! What a scam".

Yeah, that sounds accurate to me. I'd like to buy this, but not at Disney's overinflated price of $150. It should be HALF that. I'll stick with the 2008 Concord Box Set.


Someone on jwfan.com writes, "50$ would be an appropriate price ... But 150$ is just greedy and unethical. Shame on Disney. Really". Another person writes, "The price is awful. It has nothing to do with being able to afford it either. It's simply overpriced".

I agree completely.

After checking I see that the track listing for the first 4 films on the Disney Box Set and the 2008 Concord Box set are exactly the same. The Dial of Destiny didn't exist when the Concord Box was issued.

The material on disc 5 of the Concord release is absent from the Disney reissue.

Disc 5: Interviews and More Music from Indiana Jones. Total Disc Time: 51:51
01. Raiders March from Raiders of the Lost Ark 2:28.
02. Interviews with John Williams, Steven Spielberg and George Lucas, Hosted by Laurent Bouzereau 17:56.
Raiders of the Lost Ark. Track 3
03. Uncovering the Ark ** 05:30.
Indiana Jones and the Temple of Doom. Tracks 4-5
04. Indy and the Villagers * 3:51.
05. The Secret Passage * 03:28.
Indiana Jones and the Last Crusade. Tracks 6-11
06. Father's Study * 2:25.
07. Marcus Is Captured, To Berlin * 1:53.
08. To the Blimp * 2:01.
09. The Blimp Turns Around 1:27.
10. Death of Kazim * (02:24.
11. Wrong Choice, Right Choice * 4:34.
Indiana Jones and the Temple of Doom. Track 12
12. Return to the Village/Raiders March * 3:26.
*Previously unreleased.
**Includes previously unreleased material.

As per a comment on Reddit, "It is very disingenuous to call this complete when it doesn't include the bonus tracks from the 2008 collection. Cues like "Wrong Choice, Right Choice" and "Father's Study" are pretty vital. Feels like a very low effort reissue".

 PPP #46 

There Are NO Copyright Violations On This Blog!

I am under attack by an angry A-Hole bent on taking down evey one of my blogs. Recently this person disclosed how he is going after this blog. Via the completely false allegation of "copyright violations".


Apparently Google is fine with these false allegations, as they have (as of today) taken down 3 of my blogs! What the hell, Google? Why are you enabling this harassment?

Here the liar repeats the false allegations on his WordPress blog.


I've been engaging in unauthorized sales of copyrighted materials? I will likely be caught red handed?

No, moron, I am not breaking any law by selling music CDs on this blog. As per Brookings, "when you purchase a lawfully produced music CD, you are entitled under U.S. copyright law to sell or otherwise dispose of it without seeking permission from the copyright holders".

No doubt this ID1OT has reported to Google these crimes he is imagining, however. And Google MIGHT listen and delete this blog too. Because these "copyright violations" he alleges are as bogus as the allegations he used to take down my other blogs. In regards to those blogs, Google says I violated their HATE policy. But I did not.

I am NOT a hater, g00gle. I didn't violate your HATE policy. I want my blogs back. And I want you to stop ASSISTING this person in their harassment of me!

btw, in the comment above the false accuser says his WordPress blog was hacked and that is how fake comments from me appeared on his WordPress blog. That is what touched this off back in September of 2018. He faked comments from me on WordPress and I filed a complaint. WordPress decided to remove several of his blogs, which I had no idea they would do. That is why he is so mad and has spent 5+ years attempting to exact revenge.

His account was not hacked. I know this because (in the comments he faked) he had me saying stupid things that HE would write. Not some "hacker". He wrote (in one comment that looked like I made it) that I am married to my dog. So stupid. But this person is stupid. How I KNOW he wrote the fake comments that got him in trouble.

The bottom line is that this person is a liar. He lies about his WordPress blog being hacked (in 2018) and he lies about me posting hate on the three Blogger Blogs that he reported (and Google removed for bogus reasons). So far. I would not be surprised at all if ALL my blogs end up getting deleted by Google.

 PPP #45 

CD Issue: The Ghost And Mrs Muir by Bernard Herrmann Re-Recording, Varese Sarabande 1985

This CD issue concerns the rerecording of the score from the 1947 film, The Ghost And Mrs. Muir, a romantic-fantasy film starring Gene Tierney and Rex Harrison. 1985 re-recording conducted by Elmer Bernstein.

Title: The Ghost And Mrs. Muir, 1947.
Composer: Bernard Herrmann.
Label: Varese Sarabande Records 1985. VSD-47254.
Release Date: 1997-01-01.
Tracks, Run Time: 33, 51:44.
Amazon: Link.
Problem: CD Bronzing, CD Rot.
Checked My Copy: No.

Comments from the FSM Message Board post: RIP, Varese's THE GHOST AND MRS. MUIR (Bernstein).

 February 10, 2021 AT 3:13 AM.

Ed: I'm sad to announce that after many long years of enjoyment one of my all-time favorite soundtracks, Varese's release of THE GHOST AND MRS. MUIR conducted by Bernstein, has fallen victim to disc rot. I have the FSM Bernstein box set so the music lives on in my collection and I long ago ripped the title into my computer at moderately high resolution so I'm covered, but still this was one disc from the late 1980s I would never have parted with. Sic transit gloria mundi.

 February 10, 2021 AT 8:02 AM.

JSDouglas: Sorry to hear of your loss. I remember when it was new and wrapped in the long magenta sleeve common to all Varese CDs of the era. It was such a care-free time! I let my copy go long ago and stayed pat with the FSM/FMS Box. When it's your time Ed, the disc will return to you and you will be re-united in the hereafter along with "The Adventures of Baron Munchausen" and "The Sea Hawk: The Classic Film Scores of Erich Wolfgang Korngold (Extended Version)". I shall play some Herrmann in your honor!

PPP #44